
POLICIES
All of the stated policies below can be enforced by the independent professionals who use shared commercial space with Fringe & Fern to conduct their own business. Consult with your professional with any questions before any services or sales are conducted:
Health & Establishment policy.
- All clients must follow the rules posted at the front door and inside the shop.
- All drivers must follow the rules posted in the parking lot.
- Do not come if you are sick. Each professional has their own cancellation/no-show policy.
- Small children, babies, and extra guests are not allowed to loiter and disturb other patrons.
Cancellation and no-show policy.
A 50 to 100% cancellation fee or a 100% no-show fee within a certain number of hours of the appointment can be charged if cancelling or not showing up within that time frame.
If a certain amount of time has passed within the appointment and the service has not begun due to client absence and no communication has been attempted the cancellation or no-show policy can be enforced.
Booking and shopping rules and fees policy.
If a customer is unhappy with the result of the outcome, they must communicate that with their independent professional immediately. Professionals have the right to collect payments for their conducted artistry. Clients are responsible for communicating all issues with their independent professional.
Every professional also has the right to refuse service and enforce their own policies.
Clients are not allowed to book multiple time slots with the intention of only keeping one. For example, if a client books a haircut for just themselves multiple times the same day or the same week because of their own scheduling uncertainty, they will be asked to keep only one of those appointments. If there is no swift response only one will be kept by choice of your professional and the others will be canceled, and the cancellation policy can be applied if eligible.
No refunds for services policy.
All services are final sale. The desire to request refund can be avoided by booking enough time with the correct services to attempt the desired look or by achieving the look over a multitude of reservations. All consultations decide where the professional's artistry will go within the boundaries of the customers wishes by spoken word. The outcome is the interpretation of those spoken words. A consultation may be recorded if the customer consents. Any prior service(s) conducted by other professionals may hinder the desired outcome for future services.
Retail policy.
All retail purchases are final sale unless specified elsewhere within the establishment.